Frequently Asked Questions
At National Medical Education/ HSE, we are dedicated to providing you with the best course content available, along with superior customer service. Below is a list of our most frequently asked questions. Please don't hesitate to call us at 1-888-318-3497 Ext. 6 if you have any further questions!
-
Q1: Who can I call with questions?
Q2: How do I order a home study course?
Q3: Do I need to take an exam after reading a course?
Q4: What is a passing grade for an exam?
Q5: What happens if I fail the final exam?
Q6: How many times can I take the final exam if I fail it?
Q7: What do I do once I have completed an exam?
Q8: Once I complete an exam, can the answer sheets be faxed to you?
Q9: When I return my tests for grading do I also return the course booklets?
Q10: What kind of certification do I receive?
Q11: What forms of payment do you accept?
Q12: What if I've completed and passed a course but haven't received my certificate(s)?
Q13: What is your refund policy?
Q14: How long does it takes to receive my certificate of completion?
Q15: Once you receive my test score, how long does it take to notify the state about the course credits?
Q16: What are the State Requirements for receiving my license?
Q17: Do the courses have any time requirements?
Q18: What is the difference between a “booklet” course and “text book and exam”?
Q19: How do you choose how many C.E.U’s a course is worth?
Q20: Is my course still good after the “expiration date” on the scantron?
Q21: Why are contact hours for radiology different for Florida and ASRT (ARRT)?
Q22: How come there are different hours listed between different states for the same respiratory courses?
Q23: How often do you report respiratory therapist completion to the AARC?
Q24: Why do Nursing and Respiratory share some of the same courses?
Q25: For Florida licensees, do you report course completions to CE Broker?
Q1: Who can I call with questions?
Our main number is 1-888-318-3497 Ext. 6.
Q2: How do I order a home study course?
You can place an order over the phone, fax or mail in the order form, or you will be able to add the course to your shopping cart by clicking on the Enroll/Order Now button.
Q3: Do I need to take an exam after reading a course?
Yes. Each course has Multiple Choice/True & False questions.
Q4: What is a passing grade for an exam?
Passing score is 75% or greater for Respiratory Therapists, Registered Nurses, Dental, Laboratory Technicians, and 70% for Radiolologic Technologists.
Q5: What happens if I fail the final exam?
If you should not pass we will notify you by phone (if possible) or by mail ASAP. We will inform you of the incorrect answers so you may take the exam again, along with faxing or mailing a new exam answer sheet to you ASAP. You may take as long as you would like to complete it, but please allow for enough time for the exam to arrive and be graded, so you stay within you renewal date. Your completion date reflects the date we receive a PASSING score in our office.
Q6: How many times can I take the final exam if I fail it?
You will be notified of failure each time a test is received with a substandard completion. There is no limit on how many times you can retake a failed test. However, if your renewal date has passed and you still have not passed, you will not receive the full amount of credits. WE CANNOT BACKDATE YOUR COMPLETION DATE.
Q7: What do I do once I have completed an exam?
Once the course is completed, all scantrons and course evaluations must be sent to the 360training corporate office in Austin (all NME courses are powered by 360training). The certificate will be issued as long as the course was passed and we have all applicable information. Please mail your answer sheet(s) to: National Medical Education/ HSE 13801 N. Mo-Pac Expy, Suite 100 Austin, TX 78727
Q8: Once I complete an exam, can the answer sheets be faxed to you?
Yes, but we prefer they be sent via mail. Please only fax in your answer sheet if you are in a severe time crunch. There is $10 charge for faxed-in tests.
Fax Number: 512-532-6592.
Q9: When I return my tests for grading do I also return the course booklets?
No. You may keep the booklet(s) as a reference.
Q10: What kind of certification do I receive?
You will receive a Certificate of Completion listing your name, license number and the course title.
Q11: What forms of payment do you accept?
National Medical Education and Home Study Educators accepts checks and credit/debit cards (Visa, Mastercard, American Express, and Discover).
Q12: What if I've completed and passed a course but haven't received my certificate(s)?
Please contact us via e-mail or by phone and we'll gladly resend your certificate(s).
Q13: What is your refund policy?
Satisfaction is guaranteed. A full refund (less any shipping and handling) will be given if all course materials are returned unused within 30 days. REFUND WILL BE VOID IF YOU HAVE ALREADY SENT IN YOUR TEST, PASS OR FAIL, NO EXCEPTIONS.
Q14: How long does it takes to receive my certificate of completion?
That depends on how we receive your test. Online (coming soon!) is quickest with immediate grading. Fax is 1 to 3 business days and mail can be up to 10 business days.
Q15: Once you receive my test score, how long does it take to notify the state about the course credits?
When your test score is received, we send out a certificate, which is dated the day the incoming mail was postmarked. You are responsible for reporting those credits on your own, with the exception of Laboratory students, who are reported to PACE by NME several times a year. Florida radiology students are also reported on a monthly basis.
Q16: What are the State Requirements for receiving my license?
State requirement differ from state to state, and by discipline. If you are not sure what your requirements are, it is always suggested to check with your licensing board.
Q17: Do the courses have any time requirements?
We prefer that you send your answer sheet back to us within a year from ordering your course. If you have had your course for an outstanding period of time, there is a possibility that your licensing board has changed the amount of contact hours that particular course is worth. Contact hours are assigned by the licensing board, not us.
Q18: What is the difference between a “booklet” course and “text book and exam”?
A “booklet” is a packet that includes all of the necessary information for you to take the course. They are generally shorter courses than text book courses. Text book courses come with text book and a packet of questions for you to answer. They generally take a little longer to complete than the booklet courses, but many students like these courses to build up their personal library.
Q19: How do you choose how many C.E.U.’s a course is worth?
The amount of C.E.U.’s a course is worth is determined by the approving board (licensing board).
Q20: Is my course still good after the “expiration date” on the scantron?
Courses are still good after they pass the “expiration date” listed. The “expiration date” is the date that that particular course is scheduled to go through renewal with the licensing board. If your course has passed the expiration date listed on the answer sheet, that means your course has gone through renewal and the contact hours are subject to change. Current course hours are posted on our website. *Not all answer sheets have an expiration date printed on them.
Q21: Why are contact hours for radiology different for Florida and ASRT (ARRT)?
We renew our courses every year with the ASRT and the Florida Department of Health. We have different renewal dates for the two boards (Florida being a bit later in most cases). When we renew a course with Florida, they usually change the C.E.U.’s to reflect what ASRT has approved for that same course.
Q22: How come there are different hours listed between different states for the same respiratory courses?
California, Ohio and Washington are approved under the California Nursing Board, which has different requirements than AARC (National Approval). The credit hours reflect the requirements of the approving board they are under.
Q23: How often do you report respiratory therapist completion to the AARC?
We turn in a list of R.T.’s (Respiratory Therapists) to the AARC every month.
Q24: Why do Nursing and Respiratory share some of the same courses?
We like to offer as many courses as we can. Nursing and Respiratory have a few courses that are relevant and useful to both professions. Please note that between these disciplines, including their approving boards, the contact hours are different. The reason for this is that there are different education requirements depending on the profession and state that the student is licensed in, so the hours are approved accordingly.
Q25: For Florida licensees, do you report course completions to CE Broker?
Yes. Everyone with a Florida address is automatically reported to the CE Broker. Licensees living outside of Florida, but taking courses for their Florida license, must tell us the courses are for their Florida license, or they must report to them to CE Broker themselves.
